Customer Service Specialist – International

  • Location:
  • Salary:
    25,000 PKR - 58,000 PKR / Month
  • Posted:
    2 months ago
  • Category:
    Call Center
  • Deadline:
    September 11, 2020
  • Languages:
    English
  • Gender:
    Male, Female

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi, Lahore & Islamabad

Salary: Up to PKR 58,000

Working Hours: 9

Job Shift: Rotational

Key Responsibilities:

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely back to customers, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

  • O Levels/Matric or above
  • Age limit: 18-45
  • Excellent command over English, with good American or Neutral accent
  • Excellent communication (Listening, Speaking & Writing)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop

Send us your CV at careers.pk@ibex.co

Email Subject: Customer Support Specialist – International

Link: https://bit.ly/3ba2aa8

 

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