Jobsfind.pk is looking for a suitable candidate

Position title: Customer Service Representative 

Responsibilities:

 Extract data and initiate sales with potential customers over the phone.
 Source new sales opportunities through inbound lead follow-up, outbound calls, trade conferences, emails, and other outreach programs.
 Ask relevant questions to understand the customer’s requirements.
 Gather and document customer information and reactions.
 Responding customers in all modes (calls, live chats, emails, WhatsApp).
 Provide accurate, valid and complete information to customers.
 Handle complaints, provide appropriate solutions, and alternatives
 Respond to requests for quotations that are received from new and existing customers in a timely and professional manner and to maintain agreed sales pipeline levels.
 Keep records of calls and sales and record useful information accurately.
 Develop and maintain both new and existing client relationship.
 Keeping up to date with industry development and trends.
 Meeting sales quotas.

Core Competencies & Skills Required:

 Intermediate or higher.
 At least 1 – 2 years of experience in Freight Forwarding Telesales / Telemarketing.
 Has strong knowledge about the local market, competitor and industry trends.
 Strong background and understanding in customer service principles.
 Ability to engage customers in conversation.
 Ability to handle rejection and stress in soliciting customers.
 Proficient in English & Urdu along with MS Word & Excel.
 Excellent communication and business development skills.
 Patience, persuasive, persistent and creative thinking skills.
 Excellent interpersonal and problem solving skills.

Other Information:

Employment: Full time
Age: 30 years max.
Salary: 30k – 40k
Location: NASTP Silicon (Main Shahrah e Faisal)
Transportation: Rs. 5,000/- per month

Interested candidate Send CV to Email: hr@jobsfind.pk and mark the position in the subject line. Whats-app number 03113245900