Calling Agents (Karachi)

  • Location:
  • Salary:
  • Posted:
    3 years ago
  • Category:
    Call Center
  • Deadline:
Urgently looking for Calling Agents at Muller & Phipps Express Logistics Karachi Office (DHA Phase 2 Extension). Candidates with excellent communication and customer dealing skills are highly encouraged to apply for this opportunity.
Brief Job Description:
Answer incoming calls and respond to customer’s emails
Management and resolve customer complaints
Identify and escalate issues to supervisors/relevant departments
Provide product and service information to customers
Process orders, forms, and applications
Route calls to appropriate resources
Document all call information according to standard operating procedures
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Other duties as assigned
Interested candidates are requested to share CV’s at with Subject ” Calling Agents – KHI”