Position:*Assistant Manager- Customer Support (UK)
*The primary task of this position involves query handling and ensuring customer satisfaction. The candidate will be responsible for entertaining inbound calls and facilitating buyers through accurate, consistent and quality responses to resolve their issues, assist in placing new orders and/or providing support with existing orders. Must be flexible, able to adapt to abrupt changes at short notices, handle pressure well and be able to multitask.
*Act as the first line of communication with buyers, thus focusing intently on customer satisfaction and relationship management.
*Answer inbound calls, listen and resolve customers’ concerns and questions, and respond accordingly.
*Provide proactive customer follow-up and issue management, including coordination of customer calls.
*Write professional responses to agent emails using proper grammar, spelling and punctuation. Use pre written templates, when appropriate.
*Ensure ongoing customer satisfaction through timely response and resolution.
*Maintain call logs and record of customer issues to escalate feedback to concerned teams.
*Ensure coordination with the communications team for timely responses and reverts to buyers as committed.
*Adopt best practices for calls management, record keeping and top quality customer support.
*Responsible for promoting a positive public image of our company.
*Proven experiance in customer support & managing inbound calls (UK) reigon.
*Superior communication skills and an analytical mindset.
*British accent to entertain the UK region.
*Experience with standard business environment software, such as Operating Systems (e.g. Windows), office word processing and spreadsheet software (e.g. Word, Excel).
*An aptitude for caring for Customers, handling stressful situations appropriately and must have the analytical ability to resolve customer issues.
*Outstanding organizational and time-management skills.
*Must be able to multitask and work well under pressure.
*PKR. 50,000/- – 70,000/-
Benefits After Confirmation:
*Medical Insurance with OPD Facility (incl. other emergency claims as well).
*01 Salary Bonus per Annum.
*Performance and Bonus Rewards
Interested candidate send cv to Email: email@example.com and mark the position in the subject line