JOB RESPONSIBILITES OF SOFTWARE SYSTEM SUPPORT:
• Reply to inbound requests from channels in prescribed service levels.
• Determine, review criticality and prioritize resolution of issues.
• Resolve cases and support Lead Software Support Analysts.
• Engage in Knowledge Management process by creating and using materials. Guide clients to use self-help resources.
• Offer direct customer service and technical support to user through phone, email and in-person.
• Support clients to answer queries, locate information and review technical requirements.
EXPERIENCE: 1 – 3 years
EDUCATION: Bachelors is mandatory in relevant field.
SALARY: Market Competitive.

Interested candidates send CV to Email: info@jobsfind.pk and mark the position in the subject line