IT Support Executive (Karachi)

  • Location:
  • Salary:
    negotiable
  • Posted:
    2 weeks ago
  • Category:
    Information technology.
  • Deadline:
    Open
  • Gender:
    Male
A reputed firm required an IT Support Executive.
 
Responsibilities
  • Oversight and technical analysis of incoming service requests via ticket or via call.
  • Allocation of technical resources at the Support Desk (including the utilization of his own technical
expertise) according to the abilities of the engineer and the technical needs reported end user.
  • Work to understand the engineering needs of the organization as a whole and properly allocating resources (people and devices etc) within this context.
  • To engage with the end user and insure that the end users’ technical query/need has been resolved to their satisfaction in a swift manner.
  • Engage team on the basis as determined by skill set and overall alignment with a given task as determined by himself/herself.
  • Other duties as assigned by senior management.
  • Can Handle Live chat queries
  • Can work in rotational shifts.Skills and Knowledge:
  • Must have Windows and Linux based system knowledge.
  • Understanding of commonly used Web Servers, Database Servers, FTP Servers, and Mail Server.
  • Understanding of commonly used Web Servers, Database Servers, FTP Servers and Mail Server.
  • To engage with the end-user and ensure that the end-users’ technical query/need has been resolved to their satisfaction in a swift manner.
 
Interested candidates send cv to Email: info@jobsfind.pk and mark the position in the subject line.
 
Job location PECHS Karachi
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