Oversight and technical analysis of incoming service requests via ticket or via call.
Allocation of technical resources at the Support Desk (including the utilization of his own technical
expertise) according to the abilities of the engineer and the technical needs reported end user.
Work to understand the engineering needs of the organization as a whole and properly allocating resources (people and devices etc) within this context.
To engage with the end user and insure that the end users’ technical query/need has been resolved to their satisfaction in a swift manner.
Engage team on the basis as determined by skill set and overall alignment with a given task as determined by himself/herself.
Other duties as assigned by senior management.
Can Handle Live chat queries
Can work in rotational shifts.Skills and Knowledge:
Must have Windows and Linux based system knowledge.
Understanding of commonly used Web Servers, Database Servers, FTP Servers, and Mail Server.
Understanding of commonly used Web Servers, Database Servers, FTP Servers and Mail Server.
To engage with the end-user and ensure that the end-users’ technical query/need has been resolved to their satisfaction in a swift manner.
Interested candidates send cv to Email: info@jobsfind.pk and mark the position in the subject line.