Customer Services Representative (Aga Khan Hospital Karachi)

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  • Salary:
  • Posted:
    1 year ago
  • Category:
    Other Jobs
  • Deadline:

Customer Services Representative (Contact Centre), Patient Access


Karachi, Pakistan


You will be responsible for a variety of tasks, which includes:
  • handling inbound & outbound calls and SMS at hospital Contact Center, and providing clear and accurate information to customers for hospital services
  • ensuring appointment accuracy in the systems as per shared guidelines and SOPs
  • responding promptly and courteously to patients, attendants, employees and handling their queries & complaints
  • meeting all qualitative and quantitative KPIs (Key Performance Indicators) to achieve quality and productivity targets
  • maintaining Contact Center database and updating all required information correctly in respective systems/applications
  • keeping equipment operational by following established procedures and reporting malfunctions immediately
  • demonstrating respect for the diversity of patients/attendants and employees in all aspects of the job
  • adhering to all HR and Contact Center policies, procedures and shift rosters
  • maintaining a collaborative team relationship with colleagues and other employees in order to effectively contribute to the department & organization’s goals achievement and also to foster a positive work environment
  • enhancing organization’s reputation and brand image by applying AKUH Service Excellence standards.


You should have:
  • Bachelor’s degree from a recognized institution
  • 1 to 2 years’ of relevant experience in Contact Center or Customer Services. Fresh graduates are also encouraged to apply
  • speaking proficiently, distinctly and with a friendly, courteous tone in English and Urdu
  • using listening skills, to put callers at ease and providing complete information
  • proficiency in MS Office (Word, Excel & PowerPoint)
  • willingness to work in shift duties (6 days a week) and also on national holidays
  • ability to work as a team player and perform overtime and other task if required.

To Apply

​​Please send your detailed CV to and mention position in subject line.

Only shortlisted candidates will be notified.