Customer Service Representative (Karachi)

  • Location:
  • Salary:
    negotiable / negotiable
  • Posted:
    4 months ago
  • Category:
    Call Center
  • Deadline:
    July 31, 2020

Customer Service Representative

Description:

We are hiring an experienced Customer Service Representative to join our existing top-notch team.
Responsibilities
  • Respond to customer inquiries and requests via telephone, email, and chat timely.
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls
Qualifications
  • Intermediate/A levels qualification required
  • 1 year of customer service experience
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Proficient in Microsoft Office
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
Interested Candidates can send their resumes at careers@blue-ex.com
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