Overview

• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.

Skills and Abilities

1. Proficient with MS Office particularly MS Excel (Spreadsheet)
2. Possess Knowledge of Call Centre Operations
3. Must be flexible to work in shifts
4. Excellent communication skills

What we can offer you

• Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus

https://www.jobsfind.pk/dofollow

https://jobsfind.pk/my-new-post